Privacy Policy

Custom Pet Portraits (custompetportraits.art) is operated by Ye Fang Yao, an individual based in the United Kingdom, who is the data controller for the personal data described here. Contact: [email protected].

• The photos you upload and the portraits we create. The pet name you type for the name plate stays in your browser and is never sent to us.
• Your email address if you sign in.
• A device cookie and your IP address, used to limit free uses and prevent abuse.
• Order records (pack, amount, date) if you buy credits. Card details go to the payment provider, not to us.

• To create the portrait you asked for (performing our contract with you).
• To run your account, credits and refunds (contract).
• To prevent fraud, abuse and harmful content (our legitimate interests).
• To keep financial records (legal obligation).

We do not sell your data and we do not use your photos or text to train AI models.

Uploaded photos are deleted automatically 24 hours after upload. Portraits you make while signed in are kept in your account (My Portraits) until you delete them or close your account; guest previews are deleted after 24 hours. Account and credit records are kept while your account exists. Order records are kept as long as tax law requires.

• Cloudflare: hosting, file storage, email delivery and automated content moderation.
• Neon: account and order database.
• AI model providers (such as WaveSpeed): receive your photo and optional details only to create your result.
• Payment providers such as Stripe: process payments.

Some of these providers process data outside the UK, including in the United States, under standard data protection safeguards.

We use necessary cookies to keep you signed in and to count free credits per device. We do not use advertising cookies.

We use Microsoft Clarity to see how people use the site (clicks, scrolling, page views) so we can make it easier to use. Clarity only sets its analytics cookies if you click Accept in the cookie banner; otherwise it runs without cookies. What you type into forms is masked, and the files you upload are not sent to Clarity. See the Microsoft Privacy Statement.

You can ask to access, correct, export or delete your data, or object to how we use it, by emailing [email protected]. We reply within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk).